About Bob W

Bob W is a fast-growing tech company providing an authentic 5-star experience to every single guest at scale while leading the world’s transition to sustainable hospitality.

Bob’s apartments cater to the 21st-century traveller who wants it all: the consistent quality of a hotel and the authentic flair of a short-stay rental. We combine the best of both worlds in our climate-neutral apartments in Europe's coolest neighbourhoods. As we expand, fueled by venture capital and investment from top-tier real estate equity firms, we are building the technology to give every guest a local, 5-star experience at scale.

The Role

We are looking for someone who brings positive energy and a can-do attitude to every task, whether working independently or as part of a team. As a Hospitality Operations Specialist (Night), you are the first point of contact for our guests during the night hours (23:00 - 07:00). You’ll ensure smooth, safe, and secure overnight operations while delivering outstanding guest service and handling any issues with calm professionalism. This role is a blend of front office duties, safety checks, and operational support.

NB! This position is initially offered as a 6-month contract.

In this role, you will:

• Welcome and assist late arrivals and early departures with check-in/out procedures.
• Provide excellent guest service and respond to inquiries, issues, or emergencies promptly and professionally.
• Monitor building security, conduct regular walk-throughs of the property, and ensure safety protocols are followed.
• Prepare the reception area and public spaces for the morning shift.
• Handle reservations, cancellations, and modifications as needed.
• Support operational needs and ad-hoc tasks as required overnight.
• Control guest flow to ensure only hotel guests are allowed in the property.

Our 5-star candidate has:

• Preferably, 1+ year of experience in the hospitality industry, specifically in apart-hotel or operations roles.
• Passionate customer service-driven attitude for delivering world-class guest experiences.
• Strong problem-solving skills, with the ability to proactively anticipate and address potential operational issues
  
• Flexibility to travel between different properties across Amsterdam, preferably by bike.
• Excellent communication and time management skills.
• Keen attention to detail.
• Fluency in English.
• Preferably based in Amsterdam.

We offer:

• The opportunity to reinvent the world’s largest industry by shaping a young and dynamic tech company with huge growth ambitions.
• Employee share option plan.
• Unlimited holidays.
• Free nights and generous discounts at Bob W locations.
• Oliva mental well-being platform access.
• Sports compensation.
• Development and growth opportunities, along with an L&D budget.
• Regular team events.
• Smart and highly motivated team with a multicultural, diverse, and rewarding work environment.

Job Level: IC1
Learn more about our career development framework here.

Please note that this position will be closed as soon as a sufficient number of qualified candidates are identified. We encourage interested applicants to submit their applications promptly.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.