Katri Hickman
Head of Guest Success – Guest SuccessHi there! My name is Katri and I am a Head of Guest Success here at Bob W.
I joined as a Customer Support Specialist 4 years ago and since then lots of things changed. Our department is now called "Guest Success" and is geared toward providing guests with a world-class experience by going above and beyond to make their stay with Bob unforgettable.
Our Guest Success team is a tight-knitted bunch, that knows how to support one another and have fun regardless of where we are located.
About Bob W
I’m not just running hotels; I’m changing how you travel. I’ve taken the best bits from hotels (think: reliability, service, all the essentials) and mixed them with the warmth and quirks of a real home. My spaces are designed for living, working, and unwinding—whether you’re here for a night or a few months. Every detail’s considered, every location feels like it’s yours. This is your home in the city, minus the chores. This is Bob W.